The final prices shown in your basket or on your invoice will clearly show the cost of the system and then the VAT.
All products shown in the Hellothere Computers shop are 'in stock' and will normally be dispatched within 3 working days of placing your order. We carry large stocks of all items and it is unusual for us to be out of stock. However, when an item is out of stock we will notify all our clients waiting for delivery.
Yes. We send all of our parcels by Parcel Force service to UK destinations and International orders are sent by 'Parcel Force International' service. In both cases, a tracking number will be supplied by e-mail to you which you can use to track your parcel at 'www.parcelforce.com'
Yes. You may return it within 7 days from the date of receipt to obtain a full refund, excluding postage and packing. Return postage must be paid by yourself. It must be in its original condition and contain all original parts. Responsibility for safe return is with you. (a recorded delivery postal option is strongly recommended).
You can request a pro-forma invoice from us which you can pay by direct bank transfer to our company bank account. (Santander, UK) Full details on how to do this are shown on the pro-forma. This option is available to customers worldwide.
You can also pay the pro-forma by sending a cheque to our main office address (UK Customers only).
Use the following e-mail address to request a pro-forma invoice. Please include your name, full address (including country) and a list of the part numbers and quantities you require. firstname.lastname@example.org
Hellothere Computers website runs all activities including payment through a secure server at all times.
We handle all payments through our secure payment pages at Secure Trading. This allows for full 3D card checking and verification.
Each order placed will get 2 emails. The first being a confirmation of credit card payment from Secure Trading. The second email is generated by our system to confirm receipt of your order and list the items you purchased.
If you entered your VAT number when registering an account with Hellothere Computers this will be included in the email from us confirming your full order after payment has been made.
Please print this off and use accordingly.